Our Policies

We value your privacy as much as you value your belongings. When you choose us for your relocation in Surat, we may collect certain details such as your name, address, phone number, and shifting requirements. Here’s how we handle them:

• What We Collect: Your contact details, pickup & delivery addresses, and relocation preferences.

• How We Use Data: Only to create accurate quotations, manage logistics, and update you about your move.

• No Third-Party Sharing: We never sell or misuse your personal information. Your data remains confidential within our company.

• Security Measures: All records are stored securely with limited staff access.

For example, when a family shifting from Vesu provided us with details of both their old and new address, that information was used solely for planning the truck routes and manpower – never for any external purpose.

👉 Need more details? Reach our privacy desk at 9549186067.

One of the biggest fears customers have while hiring movers is hidden charges. At Gateway India Packers and Movers Surat, we maintain a 100% transparent billing system.

• Free Quotation: After inspecting your goods (online or onsite), we provide a clear estimate.

• Factors Considered: The volume of items, type of packing material required, distance, manpower, and any additional services (insurance, storage, etc.).

• No Hidden Costs: What we promise in writing is what you pay.

• Payment Methods: Cash, UPI, bank transfer, or cheque – whichever is convenient for you.

• Final Invoice: Generated only after successful delivery of your goods, including a breakdown of each service cost.

For example, a client shifting from Adajan to Katargam received a written estimate of ₹12,000, which was the exact amount reflected on the final bill. No last-minute surprises, no overcharging.

👉 For billing inquiries, dial 9549186067.

Our relocation process is designed to be simple, systematic, and stress-free. Here’s how it works:

1. Complying with the Client: We listen carefully to your requirements – whether you’re shifting a 1BHK, a villa, or an office.

2. Assessment of Moving Needs: Our team inspects your items, checks staircases, elevators, parking, and suggests the best plan.

3. Free Quote (Online/Offline): You receive a written quotation with all inclusions clearly mentioned.

4. Scheduling & Finalizing: A convenient moving date and time are fixed in coordination with you.

5. Packing & Loading: Our trained staff use professional packing materials and carefully load everything.

6. Transport & Delivery: Goods are transported via GPS-enabled vehicles with real-time tracking.

7. Unloading & Rearrangement: Items are unloaded, unpacked, and arranged as per your instructions.

Families in Nanpura and Athwa Lines have often praised our punctuality and systematic method, saying it made their relocation smooth and organized.

👉 Call 9549186067 to book a hassle-free moving process.

To ensure a clear understanding, here are our main terms and conditions:

• Booking: Advance booking is recommended, especially during peak seasons in Surat (wedding season and year-end).

• Cancellation Policy: Moves canceled 48 hours before scheduled time are refundable, subject to minimal charges.

• Service Limitations: We do not transport hazardous items like chemicals, explosives, gas cylinders, or live animals.

• Liability & Insurance: While we take utmost care, damages due to natural calamities or unforeseen accidents are covered only under insurance opted by the client.

• Customer Responsibility: Clients must ensure proper access to the property, inform about fragile items, and be present during packing/unloading.

This transparent approach ensures both parties work in harmony for a smooth relocation.